Arbolus Intelligence

GoFundMe

gofundme.com · Redwood City, United States of America

GoFundMe operates an online crowdfunding platform that enables individuals, nonprofits, and organizations to raise money for personal causes, emergencies, community projects, and charitable initiatives, generating revenue primarily through transaction and platform fees. The company provides tools for campaign creation, promotion, and secure payment processing, serving donors and fundraisers globally.

Listed in
Revenue
$150.0M
Employees
550
Founded
2010
Headquarters
Redwood City, United States of America

What 39 Arbolus experts think of GoFundMe

NPS scores are highly positive, with most responses in the 8–10 range. Renewal intent clusters strongly in the Yes or Not Sure segments, and stickiness is supported by most respondents using the platform for more than a year. Experts repeatedly cite positive outcomes, ease of use, reliable implementation, and trust as themes, but request additional employer controls and reporting. Overall Customer Sentiment: Positive

Who reviewed GoFundMe

Total customers 39 38 current · 1 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 74% (29)
  • Director 21% (8)
  • Manager 5% (2)
Finance Analyst Manager NPS 8 Submitted Mar 2026
Revenue Leader C-Suite NPS 9 Undecided Submitted Feb 2026
Executive C-Suite NPS 9 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 36 customers.

Everything 39 customers told us about GoFundMe.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

43 Net Promoter Score, from 39 scored reviews
  • Promoters 21
  • Passives 14
  • Detractors 4

Cumulative NPS by month

+0 over 5 months
  • Jan 8
  • Feb 8
  • Mar 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.

Praised

  • Effective Integration with Core Systems
  • Trusted Brand with Broad Recognition
  • Seamless Implementation and Training
  • AI-Enhanced Donor Outreach and Fraud Screening

Criticised

  • Potential for Switching Due to Limited Admin Features
  • Concerns Over Platform Scope
  • Limited Employer Reporting and Controls
  • Admin Feature Gaps Creating Churn Risk

What customers say

Effective Integration with Core Systems
“I value how GoFundMe integrates easily with our systems, such as Salesforce, making it simple to use within our existing processes.”
Trusted Brand with Broad Recognition
“GoFundMe offers a trusted and accessible way to mobilize financial support for hardship or disaster situations, earning trust from employees and donors alike.”
Seamless Implementation and Training
“The implementation process was very straightforward, with a team that set clear expectations and provided excellent training throughout.”

Renewal intent

Plan to renew 64%
  • Will renew 7
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 100% 3 answers
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 39 + 0

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