GMAC
Ally Financial Inc. is a digital financial services company that offers auto financing, online banking, corporate finance, mortgage finance, and insurance products to consumers, automotive dealers, and businesses. Formerly known as GMAC (General Motors Acceptance Corporation), it generates revenue primarily from interest income on loans and leases, fees, and related financial services. The company operates largely online without a traditional branch network, serving customers across the United States.
- Lending & Credit Software
- Revenue
- $8.8B
- Employees
- 11,500
- Founded
- 1919
- Headquarters
- Detroit Beach, United States of America
What 12 Arbolus experts think of GMAC
Most NPS scores are in the high promoter bracket (6 respondents at 9–10), with two detractors (NPS Renewal intent is positive or certain where reported. Stickiness is high, with 92% reporting more than one year on the platform, indicating maturity and platform embedding. Key quantitative themes are durability of installations and consistent experience leading to strong advocacy. Overall Customer Sentiment: Positive
Who reviewed GMAC
- C-Suite 91% (11)
- Manager 9% (1)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 7
- Passives 1
- Detractors 4
Cumulative NPS by month
-1 over 5 months- Feb 9
- Mar 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 1/10 Average score from undecided customers
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