Gen II Fund Services
Gen II Fund Services is a third-party fund administrator that provides accounting, reporting, investor services, and related middle- and back-office support to private equity, private credit, real estate, and other alternative investment funds. The firm serves fund managers and institutional investors, generating revenue through recurring administration, technology, and outsourcing fees. It focuses on scalable, technology-enabled services to support fund operations, compliance, and investor communications.
- IT Consulting & Implementation
- Revenue
- $400.0M
- Employees
- 1,600
- Founded
- 2009
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of Gen II Fund Services
NPS ratings range from 5 to 10, indicating a broadly positive sentiment but with significant variance among experts. Renewal intent is uncertain, especially for pilot-stage clients or those allocating small test budgets. Stickiness is moderate: several users are still trialing services or have yet to fully integrate Gen II into critical workflows, reflecting a cautious approach. Key feedback highlights institutional credibility, service quality, and technological innovation as positives, with noted concerns around global coverage and integration. Overall Customer Sentiment: Neutral
Who reviewed Gen II Fund Services
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Gen II Fund Services.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 0
- Detractors 3
Cumulative NPS by month
+2 over 3 months- Jan 5
- May 8
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Praised
- Expansion in Fund Complexity and Institutional Requirements
- Potential to Increase Mandate with Improved Technology
- AI as a Driver of Workflow Automation
- Operational Scalability and Expertise
Criticised
- Service Quality Inconsistency
- Operational Dependency Risks
- Subpar Global Presence
- Fragmented Data and Manual Processes
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 6/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Report
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