ACA Group
ACA Group is a provider of governance, risk, and compliance advisory services and technology solutions for investment managers, broker-dealers, and other financial services firms. It offers consulting, managed services, and software to help clients meet regulatory requirements, manage operational and cyber risk, and strengthen compliance programs. The company generates revenue through recurring subscriptions to its platforms and fees for advisory, outsourcing, and training services.
- GRC & Compliance Automation
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2002
- Headquarters
- New York City, United States of America
What 13 Arbolus experts think of ACA Group
The NPS distribution is strong, ranging from 7 to 9, with the majority providing scores of 8 or 9. Renewal intent is robust: 70% report clear intent to renew, with most remaining customers expressing only mild uncertainty, not negativity. Stickiness is very high, with over 90% of respondents in multi-year, mature implementation stages. Expert feedback praises ACA Group’s regulatory depth, platform reliability, and audit capabilities, though some mention slower AI adoption, limited customization, and recent support concerns. The core sentiment is that ACA remains the trusted provider for large regulated institutions needing reliable, enterprise-grade compliance.Overall Customer Sentiment: Positive
Who reviewed ACA Group
- C-Suite 62% (8)
- Director 38% (5)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about ACA Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 8
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Feb 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Praised
- Expand Coverage Across Business Lines
- Balance Service and Cost Post-Acquisition
- Accelerate AI-Enabled Compliance
- Brand Recognition and Industry Trust
Criticised
- Resource Intensity and Complex Implementation
- Service Consistency Post-Acquisition
- Slow AI Adoption and Customization Limits
- Switch Reluctance but Risk Sensitivity
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 80% 5 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by ACA Group customers
Report
More in Consulting & Professional Services
Other companies in Consulting & Professional Services with a customer report.
For people who use ACA Group
Do you use ACA Group at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 13 customers of ACA Group have already contributed
Takes a few minutes. Your identity stays anonymous.