Access Healthcare
Access Healthcare provides revenue cycle management, medical billing, and related business process outsourcing services to healthcare providers, payers, and medical billing companies, helping them improve collections, reduce denials, and optimize back-office operations. The company delivers these services through a combination of technology platforms, analytics, and a large offshore delivery workforce. Its revenue comes from long-term outsourcing contracts and performance-based fees tied to client collections and cost savings.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 25,000
- Founded
- 2011
- Headquarters
- Chennai, India
What 33 Arbolus experts think of Access Healthcare
NPS scores are highly positive, with NPS 9–10 reported by several influential decision-makers, particularly among large-scale customers. Renewal intent is strong among high spenders and those with over a year of implementation. Stickiness is evident: over 75% of users are in mature or more-than-one-year stages, with pilot implementations also ongoing. Feedback themes highlight strong process standardization, scalability, and effective workflow management. Concerns focus on integration complexity and desire for deeper automation. Overall Customer Sentiment: Positive
Who reviewed Access Healthcare
- C-Suite 63% (21)
- Director 27% (9)
- Manager 10% (3)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Access Healthcare.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 32 scored reviews- Promoters 12
- Passives 16
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 25 across 8 companies.
Praised
- Scalability for High Transaction Volumes
- Process Standardization
- Operational Efficiency Gains
- Predictive Intelligence
Criticised
- Change Management Challenges
- Ongoing Manual Processes
- Integration Complexity
- Integration Shortfalls
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 38% 13 answers
- 29% 7 answers
- 0% 1 answer
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Access Healthcare customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
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