GE Healthcare
GE HealthCare is a global medical technology and diagnostics company that develops imaging systems, ultrasound devices, patient monitoring, diagnostics, and digital health solutions for hospitals, clinics, and healthcare providers. It generates revenue by selling equipment, consumables, and software, and by providing related services such as maintenance, training, and consulting. The company also offers data-driven and AI-enabled tools to support clinical decision-making and operational efficiency in healthcare settings.
- Revenue
- $19.0B
- Employees
- 51,000
- Founded
- 2023
- Headquarters
- Chicago Loop, United States of America
What 40 Arbolus experts think of GE Healthcare
NPS scores cluster at 8 to 10, averaging above 8.5, with 80% of respondents scoring 8 or higher. Renewal intent is strongly positive, with 70%+ likely to renew and only a small minority indicating no renewal. Stickiness is high: 90% of customers report using GE Healthcare solutions for over a year. The primary positive themes are reliability, solution maturity, and continued investment. Some uncertainty and lower scores are noted among smaller organizations and recent adopters.Overall Customer Sentiment: Positive
Who reviewed GE Healthcare
- C-Suite 62% (25)
- Director 26% (10)
- Manager 13% (5)
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Sentiment
37 Net Promoter Score, from 40 scored reviews- Promoters 17
- Passives 21
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 82% 11 answers
- 40% 5 answers
- 50% 4 answers
- 9.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by GE Healthcare customers
More in Data & Analytics and Consulting & Professional Services
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For people who use GE Healthcare
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