Philips
Philips is a global health technology company that develops and sells medical imaging systems, patient monitoring solutions, diagnostic and therapeutic devices, and connected care platforms for hospitals, clinics, and consumers. It also offers personal health products such as oral care, mother and child care, and grooming devices, increasingly integrated with digital services. Philips generates revenue through the sale of equipment, software, and consumables, as well as maintenance, subscription, and consulting services to healthcare providers and consumers worldwide.
- Electronic Health Records
- Patient Engagement & Telehealth
- IT Consulting & Implementation
- Revenue
- $19.0B
- Employees
- 69,000
- Founded
- 1891
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 56 Arbolus experts think of Philips
NPS scores show a favorable distribution, with multiple users rating Philips at 8 or above and several giving 9-10, indicating strong advocate presence. Renewal intent is highest among those with mature implementations (>1 year), while those in the offboarding or pilot stage display uncertainty or negative renewal intent. Stickiness is evident: most users have over a year of ongoing usage. Common positive feedback themes include product reliability, clinical utility, and ease of use, while negative comments center on past technical issues and brand reputation due to product recalls.Positive
Who reviewed Philips
- C-Suite 64% (36)
- Director 22% (12)
- Manager 15% (8)
Employer names and spend open in the full report, along with the other 53 customers.
Everything 56 customers told us about Philips.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 56 scored reviews- Promoters 24
- Passives 18
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 8 across 4 companies.
Praised
- Usability and Performance
- Widespread Clinical Adoption
- Patient and Physician-Oriented Design
- Brand Rehabilitation
Criticised
- Past Technical Issues Harm Brand
- Reputation Affected by Product Recalls
- Vulnerability to Competitive Losses
- Loss of Trust from Recalls
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 31% 13 answers
- 50% 8 answers
- 100% 2 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Philips customers
Report
More in IT Infrastructure & Cloud
Other companies in IT Infrastructure & Cloud with a customer report.
For people who use Philips
Do you use Philips at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 56 customers of Philips have already contributed
Takes a few minutes. Your identity stays anonymous.