Plivo
Plivo is a cloud communications platform that provides APIs for voice, SMS, and messaging, enabling businesses to embed telephony and messaging capabilities into their applications and workflows. It serves enterprises, SaaS providers, and developers with programmable communications, contact center solutions, and phone number services on a usage-based and subscription pricing model. The company generates revenue through pay-as-you-go usage fees, monthly plans, and related communication services.
- Communications & Meetings
- API Management & Integration
- Revenue
- $60.0M
- Employees
- 300
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 20 Arbolus experts think of Plivo
NPS scores are predominantly high, with most experts rating Plivo between 8 and 10, but a minority report lower scores around 5. 60% of spenders with renewal data indicate intent to renew, while others are either unsure or do not intend to renew, with uncertainty concentrated among higher spend brackets and early-stage customers. Most implementers have used Plivo for more than 1 year, with positive sentiment tying closely to API flexibility and reliability, while lower NPS and renewal risks are linked to concerns over advanced AI/analytics features and cost at scale. Overall Customer Sentiment: Positive
Who reviewed Plivo
- C-Suite 55% (11)
- Director 35% (7)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Plivo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 10
- Passives 6
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Jun 7
- Jan 7
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Reliable and Scalable Platform
- API Flexibility and Ease of Integration
- Enables Workflow Automation
- Improved Analytics Integration
Criticised
- AI-Native Competitor Risk
- Price-Driven Churn Risk
- Complexity from Many Tools
- Costs at Scale
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 67% 6 answers
- 50% 4 answers
- 0% 1 answer
- 9.2/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Plivo customers
Report
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