PLDT Global Corporation
PLDT Global Corporation is the international and enterprise arm of PLDT, providing connectivity, data, cloud, and ICT solutions to multinational enterprises, carriers, and overseas Filipinos. It offers services such as global data connectivity, managed network services, and digital communication solutions, monetizing through recurring service contracts and wholesale agreements. The company focuses on enabling global operations and cross-border communications for businesses with links to the Philippines and Asia-Pacific.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Communications & Meetings
- Revenue
- $80.0M
- Employees
- 300
- Founded
- 2000
- Headquarters
- Makati City, Philippines
What 9 Arbolus experts think of PLDT Global Corporation
NPS distribution is varied, with 44% scoring between 9-10 (promoters), 33% scoring 7 (passives), and 22% scoring 5 (detractors). Renewal intent is 56% yes, 44% not sure, with no explicit negative renewal intent. Stickiness trends show 67% in more than one-year implementation, 22% in pilot or less than one year, and the rest distributed. Higher spend correlates strongly with high NPS and renewal likelihood. The main themes include reliability-driven satisfaction, but cautious renewal outlook among low spenders.Overall Customer Sentiment: Neutral
Who reviewed PLDT Global Corporation
- C-Suite 78% (7)
- Manager 22% (2)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 3
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 6 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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