AECOM
AECOM is a global infrastructure consulting firm that provides planning, architecture, engineering, program management, and construction management services for transportation, buildings, water, environment, and energy projects. It serves governments, public agencies, and private-sector clients worldwide, generating revenue through professional services contracts and long-term infrastructure programs. The company operates across the full project lifecycle from advisory and design through construction and operations support.
- IT Consulting & Implementation
- Revenue
- $14.0B
- Employees
- 52,000
- Founded
- 1990
- Headquarters
- Los Angeles, United States of America
What 49 Arbolus experts think of AECOM
The NPS distribution skews strongly positive, with a cluster of 9–10 ratings and healthy representation across both Users and Influencers. Renewal intent is robust among high and mid spenders, although some mid-tier and lower spend respondents express uncertainty, mainly due to pricing. Stickiness is high, with a majority reporting usage over one year or more. Key themes include excellence in risk management, climate resilience, and digital tools, counterbalanced by concerns over cost for smaller projects.Overall Customer Sentiment: Positive
Who reviewed AECOM
- C-Suite 58% (28)
- Director 27% (13)
- Manager 15% (7)
Employer names and spend open in the full report, along with the other 46 customers.
Everything 49 customers told us about AECOM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 49 scored reviews- Promoters 23
- Passives 17
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Praised
- Advanced Digital Program Management
- Flawless Execution and Legal Accountability
- Climate-Resilient Design Leadership
- Expanding Regional Scalability
Criticised
- AI and Automation
- Niche Regional Firms
- Competitors with Lower Cost Structures
- Limited Fit for Small Scale
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 14 answers
- 71% 7 answers
- 50% 4 answers
- 8.7/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Report
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