AFRY

afry.com · Solna, Sweden

AFRY is a Swedish engineering, design, and advisory company that provides technical consulting, project management, and digital solutions for clients in the energy, infrastructure, industrial, and environmental sectors. It serves public and private sector customers globally, helping plan, design, and implement capital projects and operational improvements. The company generates revenue through professional services, long-term consulting engagements, and project-based engineering and design contracts.

  • IT Consulting & Implementation
  • Energy & Utilities Operations Software
Revenue
$2.5B
Employees
19,000
Founded
1895
Headquarters
Solna, Sweden

What 14 Arbolus experts think of AFRY

NPS scores are skewed positive: 5 out of 13 gave 9 or 10, with only 2 giving a 5. 45% expressed clear intent to renew, particularly among high-spend, long-term customers, while 36% were unsure. 77% are in the more-than-one-year implementation stage, emphasizing established usage. High spenders and influencers show the highest satisfaction and stickiness, with uncertainty concentrated among mid-level and lower spenders.Overall Customer Sentiment: Positive

Who reviewed AFRY

Total customers 14 13 current · 1 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 85% (12)
  • Director 8% (1)
  • Manager 8% (1)
Engineering Manager Manager NPS 5
Revenue Manager C-Suite NPS 8 Will renew
Revenue Partner C-Suite NPS 10 Will renew

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Sentiment

14 Net Promoter Score, from 14 scored reviews
  • Promoters 5
  • Passives 6
  • Detractors 3

Cumulative NPS by month

+0 over 5 months
  • Jan 8
  • Apr 8
  • Jun 7
  • Jul 8
  • Aug 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 56%
  • Will renew 5
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • Director 0% 1 answer
  • Not specified 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers

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