Affinia
Affinia is a UK-based consultancy that provides IT service management, service integration and management (SIAM), and operating model design services to large enterprises and public-sector organizations. The firm helps clients design, implement, and improve service management frameworks, governance, and supplier ecosystems, typically through advisory projects, training, and implementation support. It generates revenue through consulting engagements and related professional services.
- IT Consulting & Implementation
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2014
- Headquarters
- Bristol, United Kingdom
What 5 Arbolus experts think of Affinia
Affinia has a positive NPS distribution with scores ranging between 7-9, suggesting high satisfaction levels. There is a strong renewal intent among existing clients, driven by Affinia's fast responsiveness and personalized advisory approach, particularly valued by SMEs. Sentiment highlights include frequent praise for the firm's tailored client engagement methods and their ability to foster relationships that clients deem essential for achieving long-term growth objectives.Overall Customer Sentiment: Positive.
Who reviewed Affinia
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Affinia.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Praised
- Large Business Services Expansion
- Niche Expertise Leverage
- Technology Integration Enhancement
- Strong Local Expertise
Criticised
- Competitive Sophistication
- Limited Service Depth
- Growth-Induced Quality Risks
- Sophisticated Needs
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Affinia customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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