Arbolus Intelligence

Fonoa

fonoa.com · Dublin, Ireland

Fonoa provides a cloud-based tax automation platform that helps digital businesses and marketplaces calculate, report, and comply with indirect taxes such as VAT, GST, and sales tax across multiple countries. Its APIs integrate into transaction flows to determine tax obligations in real time, generate compliant invoices, and automate reporting to tax authorities. The company primarily serves global e-commerce, SaaS, and platform businesses that operate across borders.

  • Tax Automation
  • Payment Processing
  • E-commerce Platforms & Storefronts
Listed in
Revenue
$18.0M
Employees
160
Founded
2019
Headquarters
Dublin, Ireland

What 18 Arbolus experts think of Fonoa

NPS scores indicate a majority of positive to strongly positive sentiment, with over 60% of respondents rating 7 or above. Renewal intent is high among major spenders and influencers, with Users exhibiting more uncertainty or neutrality. Stickiness signals are strong for customers relying on Fonoa for core compliance and tax workflows, while minor gaps in legacy integration and regional edge cases are cited as drawbacks. Fast implementation, strong support, and regulatory accuracy are frequently praised. Overall Customer Sentiment: Positive.

Who reviewed Fonoa

Total customers 18 13 current · 5 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 67% (12)
  • Director 17% (3)
  • Manager 17% (3)
Revenue Leader C-Suite NPS 5 Submitted Jun 2026
Not specified Manager NPS 7 Not renewing Submitted Jul 2025
Finance Leader Manager NPS 9 Will renew Submitted Jul 2025

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Fonoa.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

16 Net Promoter Score, from 18 scored reviews
  • Promoters 5
  • Passives 11
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Jul 8
  • Sep 8
  • Oct 8
  • Nov 8
  • May 8
  • Jun 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.

Praised

  • Regulatory Maintenance and Compliance
  • Fast Implementation and Response
  • Comprehensive Coverage and Auditability
  • Extend Platform to Adjacent Workflows

Criticised

  • Competitive Pricing Pressure
  • Regulatory Update Lag
  • AI-Enabled Competitive Displacement
  • Legacy ERP Integration Challenges

What customers say

Regulatory Maintenance and Compliance
“The strongest advantage is that Fonoa relieves our finance and ERP teams from ongoing regulatory maintenance and reduces compliance workload.”
Fast Implementation and Response
“I found Fonoa to be one of the fastest and most responsive companies, delivering quickly both in implementation and ongoing support.”
Comprehensive Coverage and Auditability
“Fonoa allows us to validate everything in real time, provides reliable audit trails, and ensures regulatory changes are implemented across jurisdictions.”

Renewal intent

Plan to renew 53%
  • Will renew 8
  • Undecided 6
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 60% 10 answers
  • Director 50% 2 answers
  • Manager 33% 3 answers
  • 8.3/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Fonoa customers

Report

Customer Report - Jun 2026 Jun 2026 18 + 0

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