First USA Bank
First USA Bank was a U.S.-based credit card issuer that became part of JPMorgan Chase through a series of acquisitions, and its former operations are now integrated into Chase’s consumer and commercial banking and card services businesses. JPMorgan Chase & Co. is a global financial services firm providing retail and commercial banking, credit cards, asset management, and investment banking services to consumers, small and mid-sized businesses, corporations, and governments worldwide, generating revenue primarily from interest income, fees, and trading and advisory services.
- Revenue
- $158.0B
- Employees
- 310,000
- Founded
- 2000
- Headquarters
- New York City, United States of America
What 23 Arbolus experts think of First USA Bank
NPS scores are moderately positive, with key clusters at 8–10 for mature, long-term users, and lower scores for pilot/early stages. Renewal intent is high among large, established users with substantial spend, while early-stage users display neutral-to-uncertain sentiment. Stickiness is strongest for customers deployed for over 1 year. Key themes include value realization over time and higher satisfaction after full deployment.Overall Customer Sentiment: Positive
Who reviewed First USA Bank
- C-Suite 87% (20)
- Director 9% (2)
- Manager 4% (1)
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Sentiment
-13 Net Promoter Score, from 23 scored reviews- Promoters 6
- Passives 8
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 6
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -13 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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