European Energy Exchange (EEX)
European Energy Exchange (EEX) operates regulated energy and commodity markets, offering spot and derivatives trading for power, natural gas, environmental products, freight and agricultural commodities across Europe and globally. It provides trading platforms, clearing services via its partner ECC, and market data products to utilities, trading houses, financial institutions, industrials and other wholesale market participants. EEX generates revenue from trading and clearing fees, data services, and related market infrastructure services.
- Payment Processing
- Data Warehousing & Lakes
- Revenue
- $650.0M
- Employees
- 1,100
- Founded
- 2002
- Headquarters
- Leipzig, Germany
What 7 Arbolus experts think of European Energy Exchange (EEX)
NPS distribution across respondents is wide, with 29% scoring 9-10 (Promoters), 29% scoring 7-8 (Passives), and 43% at 6 (Detractors). Renewal intent, where provided, is positive among high spenders, while stickiness is evidenced by 86% of respondents using the platform for more than one year. Key themes include strong adoption and satisfaction by those with longer tenure and higher spend, with lower NPS scores attributable mostly to standard users. Overall Customer Sentiment: Neutral
Who reviewed European Energy Exchange (EEX)
- C-Suite 71% (5)
- Director 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Mar 9
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 8/10 Average score from customers who will renew
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