American Express
American Express is a global financial services company that provides charge and credit cards, payment and expense management solutions, and related services to consumers, small businesses, and large enterprises. It generates revenue primarily from card fees, merchant discount fees, interest income, and travel and lifestyle services. The company also offers corporate card programs and business-to-business payment solutions used widely by enterprises for spend and expense management.
- Payment Processing
- Spend Management
- Expense Management
- Revenue
- $60.7B
- Employees
- 77,000
- Founded
- 1850
- Headquarters
- New York City, United States of America
What 151 Arbolus experts think of American Express
151 customers have reviewed American Express so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed American Express
- C-Suite 79% (119)
- Director 14% (21)
- Manager 7% (11)
Employer names and spend open once the report publishes.
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Sentiment
42 Net Promoter Score, from 150 scored reviews- Promoters 85
- Passives 44
- Detractors 21
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 68% 34 answers
- 40% 5 answers
- 50% 4 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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