Arbolus Intelligence

mercury.com

mercury.com · San Francisco, United States of America

Mercury is a financial technology company that provides FDIC-insured bank accounts, payments, and cash management tools designed for startups and technology-driven small businesses, delivered through partner banks. Its platform offers checking and savings accounts, virtual and physical debit cards, domestic and international payments, and integrations with accounting and finance tools, generating revenue primarily from interchange fees, deposit-related economics, and value-added financial services.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$120.0M
Employees
600
Founded
2017
Headquarters
San Francisco, United States of America

What 94 Arbolus experts think of mercury.com

NPS scores are predominantly strong, with the majority between 8–10, indicating high satisfaction. A significant portion of respondents show willingness to renew, particularly those with over a year of usage. Stickiness is high, with over 65% reporting long-term adoption, and expert feedback highlights the platform's ease of use, reliability, and crucial role in transaction processing as key positives. Criticisms are rare and tend to center on concerns over applicability in large enterprises.Overall Customer Sentiment: Positive

Who reviewed mercury.com

Total customers 94 88 current · 6 former
Reviews growth +73 in six months
Seniority of respondents
  • C-Suite 86% (81)
  • Director 12% (11)
  • Manager 2% (2)
Engineering Executive C-Suite NPS 9 Will renew Submitted Oct 2025
Not specified C-Suite NPS 6 Submitted Jul 2026
Founder C-Suite NPS 7 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 91 customers.

Everything 94 customers told us about mercury.com.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

31 Net Promoter Score, from 94 scored reviews
  • Promoters 43
  • Passives 38
  • Detractors 13

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.

Praised

  • Flawless Payment Accuracy
  • Versatile Payment Support
  • User-Friendly Interface
  • Broaden Device and Payment Compatibility

Criticised

  • Limited Large Enterprise Context
  • Skepticism of Full Automation
  • Human Oversight Need
  • Unproven in Large Business Segment

What customers say

Flawless Payment Accuracy
“I rely on Mercury for mission-critical invoicing and payroll because it delivers consistently accurate payments for internal and external stakeholders.”
Versatile Payment Support
“Mercury’s compatibility with multiple devices and payment methods makes it highly adaptable to various operational needs.”
User-Friendly Interface
“Mercury’s user interface is simple and intuitive, making managing business transactions straightforward for both small and mid-size businesses.”

Renewal intent

Plan to renew 48%
  • Will renew 15
  • Undecided 11
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 48% 25 answers
  • Director 25% 4 answers
  • Manager 100% 1 answer
  • Not specified 100% 1 answer
  • 8.7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by mercury.com customers

Report

Customer Report - Oct 2026 Oct 2026 94 + 3

Other companies in Financial Services & Payments with a customer report.

See all 782 Financial Services & Payments companies →

For people who use mercury.com

Do you use mercury.com at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 94 customers of mercury.com have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.