Melio
Melio is a fintech company that provides a B2B payments platform enabling small and mid-sized businesses to pay and get paid via bank transfer, debit, or credit card while vendors receive funds by ACH or check. Its software integrates with accounting systems to streamline accounts payable workflows, digitize invoices, and manage cash flow. Melio generates revenue primarily through payment processing fees and value-added payment services.
- Payment Processing
- Accounts Payable Automation
- Embedded Finance & Banking-as-a-Service
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 2018
- Headquarters
- New York City, United States of America
What 12 Arbolus experts think of Melio
NPS scores range from 7 to 10, with the mode being 8 and 27% promoters (score of 10). 64% of respondents express clear renewal intent, with the remainder indicating 'not sure,' chiefly among the highest spenders. Stickiness is evident, with 64% of responses at 'MoreThan1Year' implementation, and 27% at 'LessThan1Year,' indicating recent but stable adoption. The pilot stage is rare (9%). Key themes inferred are platform reliability, positive NPS among long-term users, and a trend for higher spending clients to still be in evaluation for renewal.Overall Customer Sentiment: Positive
Who reviewed Melio
- C-Suite 91% (11)
- Director 9% (1)
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Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Jan 8
- Apr 8
- May 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 67% 9 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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