Mastercard
Mastercard is a global payments technology company that operates a multi-rail network connecting consumers, financial institutions, merchants, governments, and businesses to enable electronic payments and related value-added services. It generates revenue primarily from transaction processing fees, assessment fees, and services such as data analytics, loyalty, cybersecurity, and consulting provided to banks, merchants, and other partners.
- Payment Processing
- Fraud Detection & Prevention
- Data Privacy & Protection
- Revenue
- $25.2B
- Employees
- 34,000
- Founded
- 1966
- Headquarters
- Purchase, United States of America
What 105 Arbolus experts think of Mastercard
Customer sentiment is strongly positive, with an NPS of +55 across 103 records; long-standing deployments and stated renewal intent support stickiness, while international fees and inconsistent issuer benefits are key concerns.
Who reviewed Mastercard
- C-Suite 67% (70)
- Director 23% (24)
- Manager 11% (12)
Employer names and spend open once the report publishes.
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Sentiment
53 Net Promoter Score, from 105 scored reviews- Promoters 64
- Passives 33
- Detractors 8
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 69% 35 answers
- 71% 7 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Mastercard customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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