Arbolus Intelligence

Zepto (Kiranakart Technologies Pvt. Ltd.)

zeptonow.com · Mumbai, India

Zepto (Kiranakart Technologies Pvt. Ltd.) is a quick‑commerce company that operates a hyperlocal delivery platform for groceries and everyday essentials in India. It partners with local suppliers and runs a network of dark stores to fulfill customer orders placed via its mobile app and website, typically within minutes, generating revenue through product margins, delivery fees, and partnerships with brands. The company primarily serves urban consumers seeking fast, on‑demand delivery of supermarket and convenience items.

Listed in
Revenue
$220.0M
Employees
3,000
Founded
2021
Headquarters
Mumbai, India

What 15 Arbolus experts think of Zepto (Kiranakart Technologies Pvt. Ltd.)

NPS scores show a strongly positive skew, with 73% of experts rating 9 or higher and only 18% at or below neutral (5). Renewal intent is not fully available but the only explicit datapoint indicates intent to renew. Most users are implemented for over a year, reflecting high stickiness. Key feedback themes are Zepto’s outstanding speed and convenience for urgent needs, but concerns remain around pricing, product availability, and delivery experience variance.Overall Customer Sentiment: Positive

Who reviewed Zepto (Kiranakart Technologies Pvt. Ltd.)

Total customers 15 15 current · 0 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 71% (11)
  • Director 21% (3)
  • Manager 7% (1)
Executive Director NPS 9 Will renew Submitted Jul 2026
Revenue Leader Director NPS 9 Submitted May 2026
Operations Leader C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about Zepto (Kiranakart Technologies Pvt. Ltd.).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

46 Net Promoter Score, from 15 scored reviews
  • Promoters 10
  • Passives 2
  • Detractors 3

Cumulative NPS by month

+2 over 4 months
  • May 6
  • Jul 7
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 46 across 1 companies.

Praised

  • Wider Product Selection for All Occasions
  • Integrated Multi-Vendor Comparison
  • AI-Powered Personalization
  • Time Savings for Top-Up Needs

Criticised

  • Supermarkets for Larger Baskets
  • AI-Driven Disruption
  • Competing Platforms Offering Improved Value
  • Delivery Experience Variability

What customers say

Time Savings for Top-Up Needs
“When I need just a few items or a top-up, Zepto saves me significant time and avoids the need for a large shopping trip.”
Speed and Convenience
“I recommend Zepto because of its speed, convenience, ease of ordering, and usefulness for urgent or unplanned purchases.”
Broad Everyday Product Range
“There is a good range of everyday products, so I can get groceries, household essentials, snacks, and other frequently required items.”

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • Director 100% 1 answer
  • 9/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 15 + 0

Other companies in Commerce & Marketplaces with a customer report.

See all 600 Commerce & Marketplaces companies →

For people who use Zepto (Kiranakart Technologies Pvt. Ltd.)

Do you use Zepto (Kiranakart Technologies Pvt. Ltd.) at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 15 customers of Zepto (Kiranakart Technologies Pvt. Ltd.) have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.