Zomato
Zomato is an India-based food technology company that operates an online platform and mobile app for restaurant discovery, food delivery, and related services. It connects consumers with restaurants and cloud kitchens, enabling ordering, delivery, and dining-out experiences, and generates revenue primarily through commissions on food orders, subscription and advertising fees from restaurants, and ancillary services to restaurant partners. The company also offers B2B solutions such as supply and dining-out programs in select markets.
- Revenue
- $1.2B
- Employees
- 6,000
- Founded
- 2008
- Headquarters
- India
What 13 Arbolus experts think of Zomato
NPS results are generally positive with multiple scores of 9–10, especially among longer-term users and influencers, indicating strong customer advocacy. Roughly 70% of experts are in the 'MoreThan1Year' implementation stage, signaling high stickiness. Renewal intent is mostly positive among top spenders, though some in pilot and offboarding stages express uncertainty or negative sentiment. The main themes driving positive sentiment are brand trust, convenience, and technology leadership, while negative sentiment centers on variable costs and service quality. Overall Customer Sentiment: Positive
Who reviewed Zomato
- C-Suite 70% (9)
- Director 20% (3)
- Manager 10% (1)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Zomato.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
53 Net Promoter Score, from 13 scored reviews- Promoters 9
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 53 across 1 companies.
Praised
- Broader Geographic Expansion
- AI-Powered Expert Network
- Cost Optimization and Transparency
- Innovation in Delivery and Technology
Criticised
- Cost and Extra Fees
- Variable Service Quality
- Longer Delivery Times at Peak
- Quality and Speed of Service
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 2 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
More in Supply Chain & Logistics and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Zomato
Do you use Zomato at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 13 customers of Zomato have already contributed
Takes a few minutes. Your identity stays anonymous.