4Wall Entertainment / UsedLighting.com
4Wall Entertainment is a lighting, video, and rigging equipment rental and sales company serving the live event, entertainment, theatre, and broadcast industries. It operates full‑service production and systems integration shops across multiple U.S. markets and the UK, and runs UsedLighting.com as an online marketplace for used professional lighting and AV gear. Revenue is generated through equipment rentals, production services, systems design/installation, and new and used equipment sales.
- Revenue
- $220.0M
- Employees
- 650
- Founded
- 1999
- Headquarters
- Las Vegas, United States of America
What 9 Arbolus experts think of 4Wall Entertainment / UsedLighting.com
NPS scores are distributed with 56% Promoters (NPS 9-10), 22% Passives (NPS 8), and 22% Detractors (NPS 5). Renewal intent is positive but with 22% of spend volume indicating uncertainty or negative renewal intent, mainly from high spenders. Stickiness is strong with 67% of users in the More than 1 Year implementation stage, and only 11% in pilot. Promoters and users with longer tenure drive high satisfaction, while influencers express more budgetary caution.Overall Customer Sentiment: Positive
Who reviewed 4Wall Entertainment / UsedLighting.com
- C-Suite 89% (8)
- Manager 11% (1)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 1
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 9.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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