ACV Auctions

acvauctions.com · Buffalo, United States of America

ACV Auctions operates an online wholesale vehicle marketplace that enables auto dealers to buy and sell used vehicles via digital auctions, offering inspection, pricing, and logistics services to streamline remarketing. The company generates revenue through auction fees, ancillary services such as inspections and transportation, and related marketplace services for dealers and commercial consignors.

Marketplace & Booking Platforms
IT Consulting & Implementation

Listed in

Revenue: $486.0M
Employees: 2,100
Founded: 2014
Headquarters: Buffalo, United States of America

What 14 Arbolus experts think of ACV Auctions

NPS scores are exceptionally high, with 63% rating 9–10 and only one rating below 8. Renewal intent is strongly positive, with all disclosed intents as yes and no negative renewal. Stickiness is high: most customers are in 'more than 1 year' or 'less than 1 year' stages, and only 1 in a pilot phase. Key themes include strong satisfaction, value perception, and rapid onboarding. Overall Customer Sentiment: Positive

Who reviewed ACV Auctions

Total customers 14 14 current · 0 former

Reviews growth +8 in six months

Seniority of respondents

C-Suite 80% (11)
Director 10% (1)
Manager 10% (1)

Operations Manager Director NPS 8 Will renew Submitted Mar 2026

Operations Manager C-Suite NPS 9 Undecided Submitted Dec 2025

Revenue Leader C-Suite NPS 10 Will renew Submitted May 2025

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Sentiment

71 Net Promoter Score, from 14 scored reviews

Promoters 11
Passives 2
Detractors 1

Cumulative NPS by month

+0 over 6 months

Apr 9
May 9
Jun 9
Jul 9
Aug 9
Oct 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 88%

Will renew 7
Undecided 1
Not renewing 0

Plan to renew, by seniority

C-Suite 67% 3 answers
Director 100% 1 answer
Manager 100% 1 answer
Not specified 100% 3 answers

9.1/10 Average score from customers who will renew
9/10 Average score from undecided customers

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