Appian
Appian is a software company that provides a low-code automation platform used by enterprises to build custom business applications that integrate workflows, data, and AI. Its platform is used across industries such as financial services, government, healthcare, and manufacturing to digitize processes, improve operational efficiency, and modernize legacy systems. Appian generates revenue primarily through subscriptions to its cloud platform and related professional services.
- No-Code & Low-Code Platforms
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 1999
- Headquarters
- McLeansboro, United States of America
What 64 Arbolus experts think of Appian
NPS scores cluster strongly in the 7–10 range, with most experts rating Appian highly for its automation impact, speed of deployment, and support quality. Renewal intent is positive among large spenders and users citing mission-critical deployments, though some in mid or lower spend brackets voice reservations about cost and future licensing. Stickiness is high with most customers at advanced implementation stages and multiple use cases integrated. Key themes include rapid prototyping, robust workflow automation, and increasing AI expectations, balanced by cost and integration/AI limitations as main improvement areas.Overall Customer Sentiment: Positive
Who reviewed Appian
- C-Suite 72% (46)
- Director 23% (15)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 61 customers.
Everything 64 customers told us about Appian.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 64 scored reviews- Promoters 17
- Passives 40
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 25 across 11 companies.
Praised
- AI Capability Expansion
- Enhanced Out-of-the-Box Integration
- Lower Cost, Greater Flexibility
- Unified Platform for Automation
Criticised
- Integration and Customization Gaps
- Competitive AI Features
- Overlapping AI and Automation Features
- Integration Limitations
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 58% 43 answers
- 60% 15 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Appian customers
Report
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