Aptean
Aptean is a provider of industry-specific enterprise software, offering ERP, supply chain, manufacturing execution, and compliance solutions tailored to sectors such as food and beverage, manufacturing, distribution, and financial services. The company sells its products primarily on a subscription and license basis, with associated implementation, support, and cloud hosting services. Its customers are mid-sized and large enterprises seeking vertically focused business management systems.
- Industry-Specific ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $750.0M
- Employees
- 3,500
- Founded
- 2012
- Headquarters
- Alpharetta, United States of America
What 15 Arbolus experts think of Aptean
NPS responses for Aptean are distributed broadly, with scores ranging from 3 (low) to 10 (high), averaging toward a neutral to slightly positive midpoint. 33% of respondents indicate definite renewal intent, 44% express uncertainty, and 22% indicate non-renewal. Stickiness varies, with accounts in OffBoarding and NotSure stages concentrated among those with lower NPS and non-renewal intent. A proportion of high-spend accounts display ambivalence, suggesting perceived value is not matching cost for some segments.Overall Customer Sentiment: Neutral
Who reviewed Aptean
- C-Suite 60% (9)
- Director 33% (5)
- Manager 7% (1)
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Sentiment
6 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 4
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Jan 8
- Mar 8
- May 8
- Jul 8
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 6 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 23%Plan to renew, by seniority
- 38% 8 answers
- 0% 4 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
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