ArbiterSports

arbitersports.com · Sandy, United States of America

ArbiterSports provides software and services for managing sports officiating, scheduling, and payments for schools, leagues, and athletic associations, primarily in amateur and scholastic sports. Its platform helps assign officials, manage eligibility and compliance, handle game scheduling, and process payments. The company generates revenue through subscriptions and service fees paid by athletic departments, conferences, and sports organizations.

  • Project & Work Management
  • Payment Processing
Revenue
$30.0M
Employees
150
Founded
1984
Headquarters
Sandy, United States of America

What 10 Arbolus experts think of ArbiterSports

NPS distribution in the data shows a wide range from 2 to 10, with several promoters (NPS 9–10), some passives (NPS 6–8), and a minority of detractors (NPS 2–3). Most customers are in the More Than 1 Year implementation stage, and renewal intent is largely positive, with high intent to renew or 'Not Sure' responses outweighing negative intent. The presence of sustained high NPS and long-term implementations signals product stickiness, but isolated negative scores indicate some areas of concern. Overall Customer Sentiment: Neutral

Who reviewed ArbiterSports

Total customers 10 10 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 44% (4)
  • Director 44% (4)
  • Manager 11% (1)
Executive C-Suite NPS 8 Undecided
Strategy Leader C-Suite NPS 3
People Leader Director NPS 10 Will renew

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Sentiment

20 Net Promoter Score, from 10 scored reviews
  • Promoters 5
  • Passives 2
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • Nov 6
  • Dec 7
  • Jan 8
  • May 8
  • Jun 7
  • Jul 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 2
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 67% 3 answers
  • Not specified 0% 1 answer
  • 10/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 2/10 Average score from customers not renewing

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