Arthur Online
Arthur Online is a UK-based property management software platform that helps landlords, letting agents, and property managers manage tenancies, maintenance, compliance, and communications in one system. The cloud-based solution integrates with accounting tools and portals to streamline rent collection, reporting, and day-to-day operations across residential and mixed-use portfolios. The company generates revenue through subscription fees for its SaaS platform and related services.
- Property Management Software
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 70
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Arthur Online
NPS is strongly positive with 71% reporting NPS of 8 or 9, and only one respondent scoring a 6. Most Users are long-term adopters, further supporting positive sentiment. Renewal intent is unclear due to lacking data; only one negative (No) and one uncertain renewal reported, both from Influencers. Implementation stages skew to post-deployment, with most customers having used the platform for over a year. The data indicates generally high satisfaction among active users.Overall Customer Sentiment: Positive
Who reviewed Arthur Online
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+2 over 5 months- May 6
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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