athenahealth
athenahealth is a healthcare technology company that provides cloud-based electronic health record, practice management, revenue cycle management, and patient engagement solutions to medical groups, health systems, and other care providers. It generates revenue primarily through subscription and service fees tied to its software platform and outsourced billing and administrative services. The company focuses on improving clinical workflows, financial performance, and patient access across ambulatory and enterprise care settings.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $2.0B
- Employees
- 8,000
- Founded
- 1997
- Headquarters
- Watertown, United States of America
What 77 Arbolus experts think of athenahealth
NPS skews positive with multiple experts rating 8-10 and consistent favorable feedback from both users and influencers. Renewal intent is high among decision-makers, especially those spending above $100,000, with budget expansion plans tied to platform growth and workflow integration. Stickiness is evident, as most respondents report using the platform for more than one year, though smaller or specialist clinics express more neutrality. Key feedback themes emphasize usability, effective RCM, and cost benefits, while gaps include limited customization and occasional rigidity for complex or specialty workflows.Overall Customer Sentiment: Positive
Who reviewed athenahealth
- C-Suite 79% (61)
- Director 17% (13)
- Manager 4% (3)
Employer names and spend open in the full report, along with the other 74 customers.
Everything 77 customers told us about athenahealth.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 77 scored reviews- Promoters 32
- Passives 30
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.
Praised
- Broaden Specialty Support
- Expand AI Capabilities
- Integration for Value-Based Care
- Cost-Effectiveness
Criticised
- Limited Customization for Specialties
- Feature Gaps for Large/Complex Practices
- Pricing Model Restrictions
- AI and Platform Innovation
What customers say
Renewal intent
Plan to renew 51%Plan to renew, by seniority
- 51% 39 answers
- 40% 5 answers
- 67% 3 answers
- 8.4/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by athenahealth customers
Report
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