Athenahealth Group Holdings
Athenahealth Group Holdings provides cloud-based electronic health record, practice management, patient engagement, and revenue cycle management software to physician practices, hospitals, and health systems, generating revenue primarily through subscription and usage-based fees. Its platform also offers telehealth, population health, and interoperability services that help healthcare organizations manage clinical workflows, billing, and patient communications. The company serves healthcare providers across the United States, with a focus on ambulatory and mid-market enterprise customers.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $2.0B
- Employees
- 7,000
- Founded
- 1997
- Headquarters
- Watertown, United States of America
What 31 Arbolus experts think of Athenahealth Group Holdings
NPS scores are notably strong, with most ratings above 8 and a cluster at 9-10, indicating high satisfaction among daily users. Renewal intent is generally positive but weaker among high spenders and influencers, where Not Sure and No responses increase to nearly 40%. Approximately 80% of users report more than one year of implementation, pointing to high stickiness. The key theme is robust day-to-day utility balanced against cost and future strategy questions raised primarily by decision influencers.Overall Customer Sentiment: Positive
Who reviewed Athenahealth Group Holdings
- C-Suite 68% (21)
- Director 26% (8)
- Manager 6% (2)
Employer names and spend open once the report publishes.
Tell us when the Athenahealth Group Holdings report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
3 Net Promoter Score, from 31 scored reviews- Promoters 10
- Passives 12
- Detractors 9
Cumulative NPS by month
+1 over 3 months- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 20% 5 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Athenahealth Group Holdings customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Athenahealth Group Holdings
Do you use Athenahealth Group Holdings at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 31 customers of Athenahealth Group Holdings have already contributed
Takes a few minutes. Your identity stays anonymous.