AUTOTASK
Autotask, now part of Datto, provides professional services automation (PSA) and remote monitoring and management (RMM) software that helps managed service providers and IT service firms run and automate their operations, including ticketing, billing, project management, and device management. The company sells its cloud-based platform on a subscription basis to MSPs and IT service providers globally, often bundled with Datto’s broader suite of data protection and security products.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $650.0M
- Employees
- 2,000
- Founded
- 2001
- Headquarters
- Norwalk, United States of America
What 14 Arbolus experts think of AUTOTASK
NPS scores are predominantly high: 8 respondents rate 8-10, one rates 7, and two provide a score of 6-7. Over 90% report being at the more-than-one-year implementation stage, with high-intent to renew among high spenders. Only one respondent is offboarding, mirroring their low NPS and lack of renewal intent. The dominant themes are customer stickiness, entrenched positivity among key accounts, and declining satisfaction only in isolated cases.Overall Customer Sentiment: Positive
Who reviewed AUTOTASK
- C-Suite 93% (13)
- Manager 7% (1)
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Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Mar 8
- Apr 8
- May 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 14 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 6 answers
- 8.8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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