Availity
Availity operates a healthcare information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data. Its platform supports eligibility and benefits verification, claims submission, authorizations, and related revenue cycle workflows, generating revenue through transaction fees, subscriptions, and enterprise contracts with payers and providers.
- Revenue Cycle Management
- Data Integration & ETL
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 2001
- Headquarters
- Jacksonville, United States of America
What 57 Arbolus experts think of Availity
NPS scores are generally strong, with multiple users and influencers regularly scoring Availity between 7 and 10. Renewal intent is high among large and mid-sized spenders, especially those with more than one year of implementation. Only a small minority (one report) provided a significantly negative (NPS 0) sentiment, highlighting occasional functional gaps. Most experts emphasize centralized payer connectivity, security, and integration benefits, while some note usability and automation as improvement areas. Overall theme: Positive customer sentiment with opportunity for further automation and analytics.Positive
Who reviewed Availity
- C-Suite 71% (40)
- Director 21% (12)
- Manager 7% (4)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about Availity.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 57 scored reviews- Promoters 25
- Passives 23
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Enhanced Predictive Analytics
- AI-Driven Enhancements
- Broader and Deeper Integrations
- Centralized Payer Access
Criticised
- Manual Processes Remain
- Inconsistent Payer Experience
- Integration Limitations
- AI-Enabled Competitor Threat
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 72% 18 answers
- 75% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
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