AvidXchange, Inc.
AvidXchange, Inc. provides cloud-based accounts payable automation and payment solutions that help mid-market businesses and their suppliers automate invoice processing, approvals, and electronic payments, reducing manual workflows and paper checks. The company serves industries such as real estate, construction, financial services, and healthcare, generating revenue through subscription software fees and payment transaction fees.
- Accounts Payable Automation
- Payment Processing
- Business Intelligence & Dashboards
- Revenue
- $393.0M
- Employees
- 1,900
- Founded
- 2000
- Headquarters
- Charlotte Harbor, United States of America
What 33 Arbolus experts think of AvidXchange, Inc.
NPS scores range from 3 to 10, with a mean of approximately 7.8 and the majority in the 7–10 segment. Notably, renewal intent is high among large spenders, with some uncertainty and attrition in the lower spend cohort. Nearly all experts indicate advanced stickiness, with over 80% at 'More Than 1 Year' implementation. Offboarding cases and lower NPS are mostly associated with smaller, less engaged accounts.Overall Customer Sentiment: Positive
Who reviewed AvidXchange, Inc.
- C-Suite 78% (26)
- Director 9% (3)
- Manager 12% (4)
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Sentiment
18 Net Promoter Score, from 33 scored reviews- Promoters 13
- Passives 13
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Apr 7
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 19 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 60% 10 answers
- 100% 1 answer
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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