BASSETTI Group
BASSETTI Group is a software and services company that develops and implements technical expertise management, product lifecycle, and industrial performance solutions for manufacturing and engineering organizations. Its TEEXMA and related platforms help customers manage technical data, testing and laboratory information, quality, maintenance, and risk across industrial processes, while the group also provides consulting and integration services. BASSETTI serves mid-sized and large industrial companies globally, particularly in sectors such as aerospace, automotive, energy, and chemicals.
- PLM & Engineering Software
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 400
- Founded
- 1992
- Headquarters
- Lyon 02, France
What 20 Arbolus experts think of BASSETTI Group
NPS scores are robust, with the majority of experts reporting values in the 8–10 range, but there are isolated detractors scoring 2–4. Renewal intent is high among major customers, especially those with significant annual spend. Stickiness is demonstrated by long-term use (more than one year) for most respondents and critical integration into product development, R&D, and compliance workflows. Themes from expert feedback emphasize traceability, flexibility, and impactful technical data management, but highlight desires for improved AI, analytics, and user experience. Overall Customer Sentiment: Positive
Who reviewed BASSETTI Group
- C-Suite 76% (15)
- Director 6% (1)
- Manager 18% (4)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about BASSETTI Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 20 scored reviews- Promoters 10
- Passives 5
- Detractors 5
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 7
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Praised
- Exceptional Traceability and Knowledge Retention
- Domain Expertise and Configuration
- Centralized and Efficient Technical Data Management
- AI and Automation Expansion
Criticised
- Risk from AI-Driven Competitors
- Manual Data Handling and Efficiency Concerns
- Switching Drivers: Scalability, Integration, Advanced Analytics
- AI and Analytics Limitations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by BASSETTI Group customers
Report
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