Arbolus Intelligence

BirchStreet Systems

birchstreetsystems.com · Newport Beach, United States of America

BirchStreet Systems provides cloud-based procure-to-pay and supply chain management software primarily for the hospitality, restaurant, and gaming industries, helping enterprises manage purchasing, inventory, and accounts payable workflows. Its platform connects buyers with suppliers, standardizes catalogs and approvals, and integrates with ERP and financial systems to control spend and improve compliance. The company generates revenue through subscription licensing, implementation, and related support services.

  • Procurement & Sourcing
  • Spend Management
  • Accounts Payable Automation
Listed in
Revenue
$55.0M
Employees
250
Founded
2002
Headquarters
Newport Beach, United States of America

What 26 Arbolus experts think of BirchStreet Systems

NPS responses are skewed high, with a median score above 8, and several 10s from both Users and Influencers. The majority express intent to renew or remain, but some raise cost and support responsiveness as risks. High stickiness is observed, with most respondents over one year into implementation. Key themes are strong hospitality fit, robust controls, but improvement needed in pricing, support, and automation.Overall Customer Sentiment: Positive

Who reviewed BirchStreet Systems

Total customers 26 24 current · 2 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 67% (17)
  • Director 29% (8)
  • Manager 4% (1)
Operations Manager C-Suite NPS 10 Submitted Feb 2026
Operations Manager C-Suite NPS 10 Submitted Jul 2026
Revenue Leader C-Suite NPS 9 Submitted May 2026

Employer names and spend open in the full report, along with the other 23 customers.

Everything 26 customers told us about BirchStreet Systems.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 26 scored reviews
  • Promoters 14
  • Passives 9
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 8

Net Promoter Score across 12 reviews, accumulated up to each month. Category median 28 across 12 companies.

Praised

  • Deep Hospitality Functionality
  • Robust Inventory and Reporting
  • Procurement Control and Visibility
  • Simplified Supplier Onboarding

Criticised

  • Low Responsiveness in Support
  • Pricing Concerns
  • Complex Product and Supplier Onboarding
  • Cost and Service Sensitivity

What customers say

Deep Hospitality Functionality
“I rely on BirchStreet because it centralizes procurement and ensures policy compliance for hotels, reducing costs and streamlining supplier management.”
Robust Inventory and Reporting
“The main pro is the inventory and reporting—BirchStreet ties in with our POS system, letting us compare usage and costs accurately.”
Procurement Control and Visibility
“BirchStreet gives us visibility over purchasing and approvals, so we achieve better cost control and accountability across departments.”

Renewal intent

Plan to renew 60%
  • Will renew 9
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 56% 9 answers
  • Director 75% 4 answers
  • Manager 0% 1 answer
  • Not specified 100% 1 answer
  • 7.8/10 Average score from customers who will renew
  • 8.8/10 Average score from undecided customers

Top alternatives

Most weighed by BirchStreet Systems customers

Report

Customer Report - Oct 2026 Oct 2026 26 + 1

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