Arbolus Intelligence

Bizagi

bizagi.com · Reston, United States of America

Bizagi is a software company that provides a low-code business process management (BPM) and workflow automation platform used by enterprises to model, automate, and optimize business processes. Its tools enable business and IT teams to design process models, build applications, and integrate with existing systems to improve operational efficiency and digital transformation initiatives. Bizagi generates revenue through subscriptions and licenses to its platform, along with related professional services and support.

  • Business Process Management
  • Workflow Automation
  • No-Code & Low-Code Platforms
Listed in
Revenue
$65.0M
Employees
450
Founded
1989
Headquarters
Reston, United States of America

What 24 Arbolus experts think of Bizagi

NPS distribution is highly positive, with most scores between 8 and 10, especially among mature users and high spenders. Renewal intent trends positive among established customers; pilot-phase and lower-spend users show more uncertainty. Stickiness is strongest for mature implementations, with residual risk among those piloting or offboarding. Key expert themes highlight Bizagi’s strengths in workflow automation, operational efficiency, and ease of process visualization, tempered by concerns about complexity in advanced implementations, customization overhead, and opportunities for AI-driven disruption.Overall Customer Sentiment: Positive

Who reviewed Bizagi

Total customers 24 23 current · 1 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 57% (14)
  • Director 22% (5)
  • Manager 22% (5)
Strategy Leader Director NPS 9 Will renew Submitted Oct 2024
Executive C-Suite NPS 8 Undecided Submitted Mar 2025
Strategy Partner Director NPS 9 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about Bizagi.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

25 Net Promoter Score, from 24 scored reviews
  • Promoters 11
  • Passives 8
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 18 across 3 companies.

Praised

  • Automation Expansion
  • Greater Usability for Non-Experts
  • AI-Driven Enhancement
  • Robust Process Modeling

Criticised

  • Learning Curve for New Users
  • Complex Implementations Require Expertise
  • Limitations in Large Process Diagrams
  • Switching for Versatility or Value

What customers say

Robust Process Modeling
“I value Bizagi for its strong process modeling and visualization, which make it easy to document, assess, and optimize business workflows.”
Low-Code Automation and Collaboration
“The platform helps both business and technical teams work from shared process models, reducing manual work and supporting workflow automation.”
Efficiency Gains in Operations
“Automating business processes and standardizing workflows with Bizagi have helped us improve operational efficiency across departments.”

Renewal intent

Plan to renew 44%
  • Will renew 7
  • Undecided 6
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 30% 10 answers
  • Director 50% 4 answers
  • Manager 100% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers
  • 5.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Bizagi customers

Report

Customer Report - Sep 2026 Sep 2026 24 + 0

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