Blackbaud
Blackbaud is a software company that provides cloud-based fundraising, financial management, CRM, analytics, and engagement solutions for nonprofits, educational institutions, healthcare organizations, and other social good entities. It generates revenue through subscriptions, maintenance, and related professional services for its software platforms. The company also offers payment processing and data services that support donor management and fundraising operations.
- Mid-Market & SMB ERP
- Customer Data Platform
- Payment Processing
- Revenue
- $1.1B
- Employees
- 3,800
- Founded
- 1981
- Headquarters
- Charleston, United States of America
What 34 Arbolus experts think of Blackbaud
NPS scores are mostly high, with 52% of responses in the 8–10 range, indicating strong satisfaction. Renewal intent is predominantly positive (6/10 report "Yes"), with only 3/10 expressing "No" or uncertainty. The majority of customers are in the MoreThan1Year implementation stage, correlating with higher NPS and stickiness. Key quantitative themes include reliability and trusted vendor relationships. Overall Customer Sentiment: Positive
Who reviewed Blackbaud
- C-Suite 76% (26)
- Director 18% (6)
- Manager 6% (2)
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Sentiment
8 Net Promoter Score, from 34 scored reviews- Promoters 13
- Passives 11
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 12 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 46% 13 answers
- 60% 5 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
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