DONORPERFECT
DonorPerfect provides cloud-based donor management and fundraising software for nonprofits, helping organizations track donors, manage campaigns and events, process online and recurring donations, and generate reporting to support fundraising operations. The platform serves charities, schools, faith-based organizations, and other nonprofit entities on a subscription basis, with additional revenue from payment processing and related services.
- Mid-Market & SMB ERP
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1989
- Headquarters
- Radnor, United States of America
What 14 Arbolus experts think of DONORPERFECT
Overall NPS scores are concentrated in the moderate range (5–9), with no extreme promoters or detractors. 36% expressed low-confidence (NPS 5–6), 55% fell in the mid-promoter category (NPS 7–8), and 9% were strong promoters (NPS 9). Renewal intent is highly uncertain, with 7/12 expressing 'NotSure', two stating 'Yes', and one indicating 'No'. Most customers are at over 1 year implementation, but pilot phase persistence is notable. The main themes are moderate satisfaction and hesitation toward long-term renewal.Neutral
Who reviewed DONORPERFECT
- C-Suite 67% (9)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
-15 Net Promoter Score, from 13 scored reviews- Promoters 2
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Sep 7
- Dec 7
- Jan 7
- Feb 7
- Jun 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 40% 5 answers
- 0% 2 answers
- 50% 2 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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