DrChrono
DrChrono is a healthcare technology company that provides a cloud-based electronic health record (EHR), practice management, and medical billing platform for ambulatory medical practices. Its software supports clinical documentation, scheduling, telehealth, e-prescribing, and revenue cycle workflows, and it generates revenue through subscription fees and related services to physicians and clinics.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2009
- Headquarters
- Sunnyvale, United States of America
What 12 Arbolus experts think of DrChrono
NPS distribution is bimodal with clusters at both high (8–10) and low (2–3) scores. Renewal intent patterns indicate that 33% of respondents intend to renew, 17% will not renew, and 17% are unsure, mirroring spend levels. Stickiness is greatest among those in the implementation stage of more than one year. Key themes are stronger loyalty among high spenders, and early-stage or low-spend deployments are less likely to renew or remain promotive.Overall Customer Sentiment: Neutral
Who reviewed DrChrono
- C-Suite 83% (10)
- Director 17% (2)
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Sentiment
-8 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Apr 7
- Sep 6
- Feb 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -4 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 43% 7 answers
- 7.7/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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