ECi Software Solutions
ECi Software Solutions provides industry-specific business management and ERP software for small and mid-sized companies in sectors such as manufacturing, distribution, field services, and building and construction, helping them manage core operations like inventory, accounting, job costing, and customer management. The company generates revenue through subscription-based and perpetual software licenses, along with maintenance, cloud hosting, and professional services. Its products are delivered primarily as on-premise and cloud solutions tailored to vertical market needs.
- Industry-Specific ERP
- Mid-Market & SMB ERP
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,400
- Founded
- 1999
- Headquarters
- Fort Worth, United States of America
What 25 Arbolus experts think of ECi Software Solutions
NPS scores range from 4 to 9, signaling a spread between highly satisfied and dissatisfied customers. While 50% of high spenders demonstrate positive sentiment and ready renewal intent, some mid-level and low spenders express concerns about cost, support responsiveness, and insufficient modernization. Renewals are labeled 'not sure' for a notable portion, especially in distribution and office products. Feedback commonly praises manufacturing focus and cost-effectiveness but criticizes delayed support, limited AI, and dated backend modules. Overall Customer Sentiment: Neutral
Who reviewed ECi Software Solutions
- C-Suite 60% (15)
- Director 24% (6)
- Manager 16% (4)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about ECi Software Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 25 scored reviews- Promoters 5
- Passives 12
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 0 across 5 companies.
Praised
- Cost and Implementation
- Value for Industrial SMEs
- Manufacturing Specialization
- Enhanced Cost-Efficiency
Criticised
- Cost and Churn
- Implementation Friction
- Competitor AI Edge
- Customization and Feature Limits
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 45% 11 answers
- 50% 4 answers
- 7.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
Top alternatives
Most weighed by ECi Software Solutions customers
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