QAD
QAD is a provider of cloud-based enterprise resource planning and related supply chain, manufacturing, and financial management software for global manufacturing companies. Its solutions help manufacturers manage production, inventory, procurement, quality, and back-office operations across multiple plants and geographies. QAD generates revenue through subscription and maintenance fees for its SaaS and on-premise software, along with implementation and support services.
- Manufacturing Execution & Quality
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 1979
- Headquarters
- Santa Barbara, United States of America
What 17 Arbolus experts think of QAD
NPS scores range widely from 5 to 10, with most falling between 7 and 9, suggesting generally positive experiences but with room for improvement. 70% of experts with specified intent are likely to renew, but a notable proportion of high spenders are not sure about renewal, indicating latent risk. Stickiness is high, as all respondents are either in the 'MoreThan1Year' or 'Pilot' implementation stage, reflecting significant embeddedness. Key themes include the value of QAD in complex manufacturing, the need for strong implementation and data discipline, and switching considerations centering on integration, usability, and analytics.Overall Customer Sentiment: Positive
Who reviewed QAD
- C-Suite 65% (11)
- Director 29% (5)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about QAD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 17 scored reviews- Promoters 3
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 6 across 6 companies.
Praised
- Manufacturing Focus and Traceability
- Supply Chain Control
- Operational Visibility and Discipline
- Growing Demand for Enhanced Usability
Criticised
- Potential Competitor Category Improvement
- Disruption of Platform Change
- Switching Risk from Enhanced Competitors
- Ease of Use and Analytics Gap
What customers say
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 30% 10 answers
- 20% 5 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by QAD customers
Report
More in ERP Software and Supply Chain & Logistics
Other companies in both categories with a customer report.
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