Qonto
Qonto is a European neobank that provides digital business bank accounts and financial management tools for freelancers, startups, and small to mid-sized companies. Its platform offers current accounts, payment cards, expense tracking, invoicing, and integrations with accounting software, generating revenue through subscriptions and transaction fees. Qonto operates under regulated banking partnerships and focuses on simplifying day-to-day finance and bookkeeping for business customers.
- Payment Processing
- Spend Management
- Expense Management
- Revenue
- $200.0M
- Employees
- 1,600
- Founded
- 2016
- Headquarters
- Paris, France
What 52 Arbolus experts think of Qonto
The NPS distribution for Qonto skews positive, with a significant portion of experts assigning scores of 8-10, indicating strong user satisfaction. Renewal intent is high among established users, especially those in the platform for more than one year, reflecting persistent stickiness. A minority with lower NPS (5-6) are either recent adopters or in the process of offboarding, more often citing missing features or mismatch for scale. Key themes from expert feedback include high reliability, low manual effort, fast onboarding, and time savings, balanced by requests for improved onboarding intuitiveness and more robust multi-currency support. Overall Customer Sentiment: Positive
Who reviewed Qonto
- C-Suite 77% (40)
- Director 15% (8)
- Manager 9% (5)
Employer names and spend open in the full report, along with the other 49 customers.
Everything 52 customers told us about Qonto.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 51 scored reviews- Promoters 18
- Passives 24
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Praised
- AI Complementation
- Attracting New Users through Intuitive UX
- Growth with Expanded Features
- Reliability and Consistent Performance
Criticised
- Competitive Feature Gaps
- AI Tooling as a Complement
- Switching Triggers from Competitors
- Onboarding Not Always Intuitive
What customers say
Renewal intent
Plan to renew 49%Plan to renew, by seniority
- 44% 27 answers
- 57% 7 answers
- 67% 3 answers
- 50% 4 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Qonto customers
Report
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