Qualifacts
Qualifacts is a healthcare technology company that provides cloud-based electronic health record (EHR), practice management, and billing solutions for behavioral health and human services organizations. Its software supports clinical documentation, scheduling, outcomes tracking, and revenue cycle management to help agencies improve care delivery and financial performance. The company generates revenue through subscription and related professional services fees for its SaaS platforms.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 650
- Founded
- 2000
- Headquarters
- Nashville, United States of America
What 13 Arbolus experts think of Qualifacts
NPS scores skew high, with multiple 9–10 NPS ratings from influencers and executives. Strong renewal intent is confirmed by high spenders and long-tenured customers; only one major outlier noted (offboarding). Stickiness is strongest in behavioral health and compliance-driven organizations with over a year of use. Themes include excellent behavioral health fit, compliance, and audit support, but less suitability for organizations seeking broader or all-in-one EHRs. Overall Customer Sentiment: Positive
Who reviewed Qualifacts
- C-Suite 77% (10)
- Director 23% (3)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Qualifacts.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jun 8
- Feb 8
- Jun 7
- Jul 7
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Praised
- Operational and Compliance Value
- Purpose-Built Behavioral Health Platform
- User Experience and Customizability
- AI and Automation Expansion
Criticised
- Integration Complexity for Large Systems
- Onboarding and Learning Curve
- All-in-One Functionality Gaps
- Advanced Analytics and Interoperability Competition
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 6 answers
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Qualifacts customers
Report
More in Consulting & Professional Services and ERP Software
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