Kipu Health
Kipu Health provides cloud-based electronic health record (EHR) and practice management software tailored for addiction treatment, behavioral health, and substance use disorder facilities, helping providers manage clinical documentation, admissions, billing, and outcomes tracking. The company serves residential, outpatient, and detox centers as well as related behavioral health organizations on a subscription basis. Its revenue comes primarily from recurring software licensing and related implementation and support services.
- Electronic Health Records
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- Coral Gables, United States of America
What 26 Arbolus experts think of Kipu Health
NPS distribution for Kipu Health is generally positive, with scores skewed toward the 8-10 range but with some detractors (NPS 1, 5). The bulk of experts would recommend Kipu to peers, especially for behavioral health use cases. Renewal intent is strong among higher spenders and clinical users, yet a nontrivial cohort expresses uncertainty—typically tied to concerns over workflow automation, AI features, or integration. Stickiness is highest for organizations more than one year post-implementation, often citing workflow impact as the driver. Key feedback themes center on Kipu's behavioral health fit, gaps versus large enterprise EMRs in UI and analytics, and the need for improved automation.Overall Customer Sentiment: Positive
Who reviewed Kipu Health
- C-Suite 76% (20)
- Director 20% (5)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Kipu Health.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 26 scored reviews- Promoters 13
- Passives 9
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Dec 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 15 across 5 companies.
Praised
- Administrative Burden Reduction
- Centralized and Reliable Documentation
- Behavioral Health Niche Excellence
- Better Reporting and Interoperability
Criticised
- Limited AI and Automation
- Navigation and Workflow Challenges
- Not an Enterprise System
- AI-Enhanced Competitors
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 55% 11 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 5.6/10 Average score from undecided customers
Top alternatives
Most weighed by Kipu Health customers
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