Labvantage
LabVantage Solutions is a provider of laboratory information management systems (LIMS) and related informatics software used by pharmaceutical, biotech, food & beverage, and other regulated and research laboratories to manage samples, workflows, and data. The company sells configurable, web-based LIMS and analytics platforms, along with implementation and support services, to help organizations digitize and standardize lab operations. Its revenue comes from software licenses or subscriptions, maintenance, and professional services.
- PLM & Engineering Software
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 1981
- Headquarters
- Somerset, United States of America
What 17 Arbolus experts think of Labvantage
NPS is widely distributed: 27% are Promoters (NPS 9–10), 27% are Passives (NPS 7–8), and 27% are Detractors (NPS ≤6), indicating polarization in satisfaction. 67% of those with high spend ($1M+) still express renewal uncertainty or intent not to renew. Stickiness is high, with 85% reporting deployments over 1 year. High churn risk among large accounts and uncertainty in renewal drive theme of retention versus satisfaction.Overall Customer Sentiment: Neutral
Who reviewed Labvantage
- C-Suite 71% (12)
- Director 29% (5)
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Sentiment
35 Net Promoter Score, from 17 scored reviews- Promoters 10
- Passives 3
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 9
- Feb 9
- Apr 9
- Jun 8
- Jul 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 31 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 60% 10 answers
- 75% 4 answers
- 9.1/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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