Arbolus Intelligence

LabWare

labware.com · Wilmington Manor, United States of America

LabWare is a provider of laboratory information management systems (LIMS) and electronic laboratory notebook (ELN) software used by pharmaceutical, biotech, environmental, food and beverage, and other regulated laboratories to manage samples, workflows, data, and compliance. Its configurable platform helps organizations automate lab processes, ensure data integrity, and meet regulatory requirements such as FDA and ISO standards. LabWare generates revenue through software licensing, cloud subscriptions, and related implementation and support services.

  • Industry-Specific ERP
  • IT Consulting & Implementation
Listed in
Revenue
$220.0M
Employees
900
Founded
1987
Headquarters
Wilmington Manor, United States of America

What 36 Arbolus experts think of LabWare

LabWare’s NPS skews strongly positive, with ~40% of experts rating it a 9 or 10 and nearly all indicating high stickiness beyond one year of usage. 70% signal intent to renew or continue, and reasons for satisfaction focus on operational efficiency, robust integration, and reliable global support. A smaller subset remains unsure, typically where budgets/process adoption may fluctuate. Overall sentiment is skewed positive by experience in scaling and reliable vendor-client relationships.Overall Customer Sentiment: Positive

Who reviewed LabWare

Total customers 36 34 current · 2 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 69% (25)
  • Director 12% (4)
  • Manager 19% (7)
Data Leader Manager NPS 10 Will renew Submitted Aug 2026
Generalist Partner C-Suite NPS 5 Submitted Jun 2026
Data Leader Director NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 33 customers.

Everything 36 customers told us about LabWare.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

27 Net Promoter Score, from 36 scored reviews
  • Promoters 14
  • Passives 18
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.

Praised

  • Global Support and Scalability
  • Integration with Legacy Systems
  • Operational Efficiency and Real-Time Insights
  • Enhancing AI-based Features

Criticised

  • Right-sizing for Organization Needs
  • Competitor AI Advancements
  • Integration with Older Systems
  • Slow Adoption of New Features

What customers say

Global Support and Scalability
“The system is ideal for organizations needing uniformity and maintenance across several regions thanks to LabWare’s strong global support.”
Integration with Legacy Systems
“I value LabWare because it integrates seamlessly with our old systems, allowing us to standardize operations globally.”
Operational Efficiency and Real-Time Insights
“LabWare delivers critical real-time data that helps us forecast quality and quantity in production, directly impacting efficiency.”

Renewal intent

Plan to renew 73%
  • Will renew 19
  • Undecided 6
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 81% 16 answers
  • Director 67% 3 answers
  • Manager 75% 4 answers
  • Not specified 33% 3 answers
  • 8.4/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 10/10 Average score from customers not renewing

Top alternatives

Most weighed by LabWare customers

Report

Customer Report - Oct 2026 Oct 2026 36 + 1

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use LabWare

Do you use LabWare at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 36 customers of LabWare have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.