Kodiak Hub
Kodiak Hub is a Swedish software company that provides a SaaS platform for supplier relationship and performance management, helping mid-sized and large enterprises centralize supplier data, assess risk and sustainability, and collaborate with vendors. Its platform generates revenue through subscription licenses and related services for procurement and supply chain teams.
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $5.0M
- Employees
- 40
- Founded
- 2015
- Headquarters
- Stockholm, Sweden
What 13 Arbolus experts think of Kodiak Hub
NPS scores are right-skewed, with 36% of respondents giving a score of 9 or 10, and another 18% providing a score of 8. However, 18% reported scores of 6 or below, indicating some dissatisfaction or neutral sentiment. 55% of customers declared intent to renew, while 27% are unsure and 18% indicated they will not renew. Implementation stages are spread across less than 1 year, pilot, and more than 1 year, signalling a mix of early and established deployments.Key themes include high satisfaction and renewal intent from high spenders and established users, contrasted by more reserved sentiment from those in pilot or early-stage implementation. Stickiness is positively correlated with both spend and NPS, as customers demonstrating high engagement are more likely to renew.Overall Customer Sentiment: Positive
Who reviewed Kodiak Hub
- C-Suite 54% (7)
- Director 31% (4)
- Manager 15% (2)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Dec 8
- Feb 8
- Aug 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 57% 7 answers
- 50% 4 answers
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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