ECLINICAL
eClinicalWorks is a health IT company that provides cloud-based electronic health record (EHR), practice management, and patient engagement software to ambulatory practices, health centers, and health systems. Its platform supports clinical documentation, scheduling, billing, population health, and telehealth, generating revenue primarily through software licensing, subscriptions, and related services. The company also offers interoperability and analytics tools to help providers manage value-based care and improve clinical and financial outcomes.
- Electronic Health Records
- Patient Engagement & Telehealth
- Revenue Cycle Management
- Revenue
- $900.0M
- Employees
- 6,500
- Founded
- 1999
- Headquarters
- Westborough, United States of America
What 77 Arbolus experts think of ECLINICAL
NPS scores cluster in the 7-10 range for the majority, with outliers at 1-3. High spenders and long-term customers trend towards higher NPS and strong renewal intent. Stickiness is strong, with over 80% in full deployment beyond one year, and pilot or onboarding customers generally expressing positive sentiment. Lower NPS outliers are associated with offboarding and low spend, indicating local dissatisfaction rather than systemic issues.Overall Customer Sentiment: Positive
Who reviewed ECLINICAL
- C-Suite 67% (52)
- Director 27% (21)
- Manager 6% (5)
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Sentiment
-1 Net Promoter Score, from 77 scored reviews- Promoters 17
- Passives 42
- Detractors 18
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 46% 24 answers
- 57% 14 answers
- 100% 2 answers
- 60% 5 answers
- 8.1/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
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