Dude Solutions
Brightly Software, formerly known as Dude Solutions, provides cloud-based operations, maintenance, and asset management software for organizations in sectors such as education, government, healthcare, and manufacturing, helping them manage facilities, assets, work orders, and capital planning. The company sells its SaaS platform and related services to mid-sized and large enterprises and public-sector entities on a subscription basis.
- Asset Performance Management
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1999
- Headquarters
- Charlotte Harbor, United States of America
What 20 Arbolus experts think of Dude Solutions
NPS scores range widely, with two strong promoters (NPS 9-10), several passives (NPS 6-8), and a few strong detractors (NPS 1). Renewal intent is mixed: about half express clear intent to renew, while others are offboarding or unsure. Stickiness is higher among those with over a year in production but lower in pilot or early stages. Key themes are strong satisfaction from mature, high-spend education clients and dissatisfaction under early or uncertain adoption.Overall Customer Sentiment: Neutral
Who reviewed Dude Solutions
- C-Suite 79% (16)
- Director 21% (4)
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Sentiment
-5 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 7
- Detractors 7
Cumulative NPS by month
+0 over 5 months- Jan 7
- Mar 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 36% 11 answers
- 50% 2 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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