Drake Enterprises
Drake Software develops tax preparation and compliance software for professional tax preparers, accounting firms, and small businesses in the United States, generating revenue through software licenses, e-filing services, and related support offerings. Its products cover individual and business tax returns, practice management, document management, and workflow tools tailored to tax professionals. The company also provides training and customer support to help firms manage high-volume tax seasons efficiently.
- Tax Automation
- Accounting & Bookkeeping Software
- Document Management & E-signature
- Revenue
- $220.0M
- Employees
- 1,000
- Founded
- 1977
- Headquarters
- Franklinton, United States of America
What 5 Arbolus experts think of Drake Enterprises
NPS across the sample is strong, with 60% of respondents indicating scores of 9 or 10, and all respondents falling in the 8–10 range. Renewal intent is generally positive, especially among higher spenders (all intend to renew), but one low spender has indicated a negative renewal outlook. All customers are at More Than 1 Year in implementation, reflecting platform stickiness and maturity in workflow integration. The sentiment theme is driven by satisfaction with long-term product use and value, with minor concerns among lower spend segments. Overall Customer Sentiment: Positive
Who reviewed Drake Enterprises
- C-Suite 100% (5)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Dec 10
- Jan 9
- Jun 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 10/10 Average score from customers not renewing
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