Birdie Care Services Limited
Birdie Care Services Limited provides a digital care management platform for home care providers, offering tools for care planning, visit scheduling, medication management, and real-time reporting to improve quality and efficiency of domiciliary care. Its software is used by care agencies and local authorities to coordinate carers, monitor outcomes, and share information with families. The company generates revenue through subscription fees for its cloud-based platform and related services.
- Healthcare Software
- Project & Work Management
- Data Integration & ETL
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Birdie Care Services Limited
NPS scores are moderately positive, with all reported scores between 5 and 8. Renewal intent is high among large, long-term customers and less certain for smaller or pilot users. Most customers are post-implementation and have used Birdie for more than one year, citing time savings, modern features, and operational consistency as key strengths. Concerns focus on scaling, cost for larger operators, and the pace of advanced feature rollout (especially AI).Overall Customer Sentiment: Positive
Who reviewed Birdie Care Services Limited
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Birdie Care Services Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 4
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Feb 5
- Mar 6
- Jun 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Praised
- Scalable Features for Large Providers
- AI-Driven Automation and Predictive Analytics
- Migration and Implementation Advantage
- Significant Operational Time Savings
Criticised
- Product Development Speed
- Cost as Organization Grows
- Scalability and Support for Large Operators
- Competitive Pricing Pressure
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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